How Can We Help?
Search our knowledge base or browse categories below to find answers quickly.
Browse by Category
Find help organized by topic for faster resolution.
Getting Started
Account setup, first SMS, dashboard overview, and basic configuration.
12 ArticlesAPI Integration
Authentication, endpoints, SDKs, webhooks, and error handling guides.
18 ArticlesBilling & Payments
Credit purchases, M-Pesa payments, invoices, refunds, and pricing tiers.
9 ArticlesDelivery Issues
Troubleshooting failed messages, latency, carrier problems, and DLR interpretation.
14 ArticlesAccount Management
Profile updates, team members, API key rotation, and security settings.
8 ArticlesCompliance & Security
ODPC requirements, consent management, data protection, and audit trails.
11 ArticlesPopular Articles
Most-viewed help resources this month.
How to Reset Your API Key Safely
Security
M-Pesa Payment Not Reflecting in Account
Billing
Why Was My Sender ID Rejected?
Compliance
Fixing API Error 401: Unauthorized
API
Message Shows Delivered But Recipient Didn't Receive
Delivery
How to Export Delivery Reports as CSV
Dashboard
Setting Up Double Opt-In for Compliance
Compliance
Updating Your Registered Phone Number
Account